Deleting your account and data

Last updated: August 4, 2026

You can permanently delete your Zevela account and everything in it at any time, without asking anyone. Deletion cannot be undone.

Deleting from the app

1. Open Zevela and sign in to your account.
2. Go to the Me (Account) tab in the bottom menu.
3. Open the Advanced section near the bottom of the page.
4. Under Delete my account, type DELETE MY ACCOUNT and tap Permanently delete my account.

What gets deleted

• Your account: email address and display name.
• Your wardrobe: all garment images and the tags generated by AI.
• Your outfits, favourites, wear calendar and wishlist.
• Your coin balance and coin usage history.
• Your notification records and security logs (including the first-seen IP address).

The one thing that is kept

• Abuse-prevention digest: an irreversible salted digest derived from your email address is kept for 24 months — not the email itself, and the digest cannot be turned back into an address. It stops the welcome gift from being claimed again by deleting and re-creating an account, and is removed automatically when the period ends.
• Purchase records: kept for as long as accounting and tax obligations require.

If you cannot sign in

If you cannot get into the app, send an email with the subject "account deletion" to support@zevela.app from the address registered to your account. We complete such requests within 30 days at the latest.

Note: refunds for purchases made through an app store are governed by that store's refund policy; deleting your account is not a refund request.